Terms and Conditions

1. About BileteLive.ro

BileteLive.ro is an online platform for event information, reservations and the issue of event admission tickets. The platform is operated by the entity identified above.

For some events, BileteLive.ro acts as the technical ticketing platform for a third-party organizer. The organizer's identity and the specific conditions applicable to the event are displayed on the event page.

By using the website, creating an account, making a reservation or obtaining a ticket, you agree to these Terms and Conditions.

2. Tickets and event admission

A ticket issued through BileteLive.ro represents the right to attend the event for which it was issued, subject to the conditions displayed on the event page.

The ticket may be delivered electronically and may contain a unique QR code. The holder must keep the QR code secure. If the same code is presented more than once, the system may validate only the first valid use.

The organizer or admission staff may request supporting documents required for a particular ticket category, including a pupil/student card or proof of age.

3. Table and seat reservations

For events with reserved seats or tables, availability shown on the platform is updated based on existing reservations and orders.

A table or group of seats may be held temporarily during checkout. For group reservations, one person may pay for the entire booking or, where this feature is available, invite others to confirm and pay separately for their participation.

Unpaid reservations may be released automatically after the time shown by the platform expires.

4. Prices, taxes and fees

Ticket prices and the total order amount are shown before payment is confirmed. For certain events organized by non-profit entities, an amount may be described as a “donation” or “support contribution”, depending on the nature of the event and the information provided by the organizer.

BileteLive.ro may charge a ticket fee for processing an order. The fee is shown separately before payment. The total amount due is displayed before payment confirmation.

5. Discounts and free admission

Some events may offer discounts or free admission for pupils, students, children or other categories. Exact conditions are displayed on each event page.

Where a benefit is subject to proof of eligibility, the relevant document may be requested at the entrance. If it cannot be presented, the organizer may request payment of the difference up to the applicable standard price.

6. Payment

Online payments are processed by specialized payment service providers, including Stripe. BileteLive.ro does not store the full card number or CVV/CVC code.

An order is considered paid after payment has been confirmed by the payment processor.

7. Right of withdrawal

Under Article 16(1)(l) of Romanian Government Emergency Ordinance no. 34/2014, the right of withdrawal does not apply to services related to leisure activities where the contract provides for a specific date or period of performance. This exception generally applies to tickets for events scheduled for a specific date.

This exception does not remove consumer rights in the event of cancellation, failure to provide the service or other situations covered by applicable law.

8. Changes to or cancellation of an event

The schedule, time, artists, venue or other elements of an event may change. In the event of a significant change or cancellation, participants will be informed using the available contact details.

Options regarding keeping the ticket, rescheduling or refunds will be communicated according to the specific situation, the organizer's conditions and applicable law.

9. BileteLive.ro account

Users may place orders without an account where this option is available. Creating an account allows later access to tickets and orders associated with the verified email address.

Users are responsible for keeping their login credentials confidential.

10. Platform availability

We take reasonable steps to keep BileteLive.ro available and functioning correctly. Temporary interruptions may occur because of maintenance, updates, hosting services, payment processors or other technical circumstances.

11. Intellectual property

The graphics, texts, BileteLive.ro logo, website structure and platform software are protected under applicable law. Event-related materials may belong to organizers, artists or other rights holders.

12. Complaints and support

For questions about orders or tickets, contact us at support@biletelive.ro.

Consumers may also use the mechanisms made available by the Romanian National Authority for Consumer Protection (ANPC), including Alternative Dispute Resolution (SAL/ADR).

13. Applicable law

These terms are governed by Romanian law and applicable European Union law.